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How ex66 Handles Your Personal Information

When you open an account with ex66, you share personal details with us — and we take that seriously.

Account data handled securelybKash, Nagad, Rocket payment data protectedYour rights clearly explainedContact path available for all data requests
ex66 How ex66 Handles Your Personal Information
DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat, email or the in-account help centre — whichever works for you. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt when your request is logged.

Live Chat Start a live chat session from inside your account. Our team can verify your identity and handle data access or correction requests during the session.
Email Support Send your data request to our support email address. Include your registered account email so we can locate your records and respond accurately.
In-Account Help Centre Log into your ex66 account, navigate to the Help section and submit a data request form. This creates a trackable case reference for your privacy query.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Our approach to data is built around four practical commitments. We keep collection narrow, storage secure, sharing minimal and your access straightforward. Here is what each of those means in practice for your ex66 account.

Encryption on Every Connection All data exchanged between your device and ex66 — including bKash and Nagad payment details — travels over SSL-encrypted connections. Your session credentials are never transmitted in plain text.
Cookies and Session Tracking We use cookies to keep your account session active and to remember your preferences. You can adjust cookie settings in your browser; some features may work differently if cookies are fully disabled.
Data Retention and Deletion We hold account data for as long as your account is active and for the period required by applicable audit or legal obligations. Once that period passes, data is deleted from our live systems.
Your Right to Access and Correct You can request a copy of all personal data we hold on you, ask us to correct inaccurate details or ask us to delete your account entirely. We handle these through our live chat and email channels.

Common Questions About Your Privacy at ex66

These are the questions we hear most often about how personal data works on the platform. If your question is not covered here, our support team can help through live chat or email.

We collect your name, email, date of birth and contact number at registration. Payment activity via bKash, Nagad or Rocket generates transaction records that are stored against your account.

We share only the data that bKash, Nagad or Rocket need to process your transaction. We do not pass your wallet details to any unrelated third party for marketing or other purposes.

Retention depends on the data type and any applicable legal or audit requirements. Once those obligations are satisfied, your data is removed from our active systems.

Contact our support team via live chat or email using your registered account address. We will verify your identity and provide a summary of the personal data we hold.

Yes. Submit a deletion request through live chat, email or the in-account Help Centre. We will process it subject to any retention obligations that apply under local law and eligible regions.

We use cookies to maintain your login session and remember preferences. You can disable them in your browser settings, though some account features may behave differently without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.